Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number)
• Account credentials and authentication information
• Payment and billing information (processed securely by our payment providers)
• Information you provide when using our Services
• Communications with our support team

We also automatically collect certain information about your device and how you interact with our Services:

• Usage data and analytics
• Device information (IP address, browser type, operating system)
• Log data and cookies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, analytics)
• Legal Requirements: We may disclose information if required by law or in response to legal requests
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: We may share information with your permission

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can control cookies through your browser settings, though some features may not function properly if you disable cookies.

5. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access, correct, or delete your personal information
• Object to or restrict certain processing of your information
• Withdraw consent where we rely on it
• Data portability
• Opt-out of marketing communications

If you are in the EU or UK, you have additional rights under GDPR.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective date" above.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@fieldmark.io